Hotwire has been appointed by Arantech, the world leader and pioneer in Customer Experience Management. The company helps mobile operators worldwide to improve revenue, service quality and brand loyalty.

Hotwire will be raising the company's profile amongst the media and analyst communities, promoting Arantech's complementary and fundamentally different approach to classical service management systems. Arantech's solution builds a top-down customer view of all subscriber interactions with an operator’s platform, across all touch points, enabling previously hidden problems to be solved.