Hotwire | Vacantes - Hotwire

Job Description – Senior Programme Manager

Job purpose 

  • The senior programme manager (“SPM”) operates with autonomy and has the gravitas and authority to front client relationships on a monthly basis with only quarterly input from director. The SPM has established an outstanding reputation and track record of client service.

 Required skills and experience

·         Successful management of client campaigns on a monthly basis with only quarterly input from head of practice

·         At least  5 ½ years experience in agency PR

·         Superb client relation skills and service delivery ability including total campaign ownership

·         Track record of achieving a high degree of client satisfaction

  • Effectively managing clients’ budgets from month to  month

  • Co-ordination of pan-European accounts
  • Development of several detailed PR plans/proposals without support
  • Management of team members with evidence of mentoring and successful development
  • A strong presenter able to attend credential meetings and make a positive impact
  • A solid network of Tier1 press contacts
  • Proven writing ability of press releases, by-lines and case studies
  • Management of a speaker programme
  • Spearheading a specialist media event such a trade show, roundtable, or press conference or interactive initiative
  • Commissioning client research and organized appropriate showcase for results
  • Execution of media tours with trade and business press

 Behavioural competencies

  • Having “presence” – able to sell and convince with good communication skills
  • Organised with attention to detail and able to prioritise
  • Self motivated and taking ownership
  • A team player with nurturing and mentoring tendencies
  • Creative
  • Strategic thinking
  • Building rapport and relationships – getting on with people
  • Not accepting second best from self or team – always looking to achieve improvements
  • Ambassador for Hotwire
  • Highly supportive of line manager and practice objectives
  • Consistency in performance
  • Positive attitude around team/clients/media/office
  • A doer as well as a manager

Key result areas

  • Effective management  of a client portfolio.  This will be done by the following client management activities:

o   Taking day to day responsibility for campaigns with only quarterly input from director

o   Delivering outstanding levels of client service

o   Implementing agreed plans

o   Meeting deliverables and quality standards

o   Thinking ahead within campaign timelines

o   Monitoring team’s time

o   Keeping line manager apprised of major account activities; alerting management of any client problems or situations

  •  All client campaigns strategically and proactively led by the following activities:

o   Developing and using strategic planning and creativity skills in planning client programmes and addressing client issues.  These plans to be done with limited input from director

o   Managing client expectations. 

o   Suggesting alternative activities to clients so that monthly WIPs are met, and thinking beyond WIPs.

  • Effective management of team members working on portfolio accounts, by:

o   Getting the best out of the account team

o   Fostering professional growth among account team.

o   Giving instruction and guidance in public relations skills (e.g. strategic thinking, writing, media contact, client relationship building etc.) 

o   Doing 1 – 2 executive workshops per year.

o   Informing management of any major account team situations.  Work with management to resolve those problems.

  • Increasing Hotwire’s revenues by the following activities:

o   Begin to take a proactive stance with clients in order to offer additional services and/or programmes.

o   Begin to take an active role in new business efforts; identify new business opportunities (in area of speciality, if appropriate); take a leading role in new business presentations; begin to write new business proposals.

o   Take an active role in agency networking activities or in team development.

o   Be an active member of at least one professional organisation.

  • Effective business processes resulting from:

o   Managing all accounts for profitability.

o   Managing account billing process and staff time allocations reporting to practice lead/ account lead.

  • Being a leading edge PR consultant by:

o   Demonstrating mastery of public relations skills, specifically writing, media placement and public relations planning.

o   Continue to gain knowledge and expertise in these areas.

o   Continue to develop individual skill-set, whether it be related to a technology, industry or PR skill.

Nuestra página web está configurada para permitir el uso de cookies. Si estás de acuerdo con permitir las cookies, por favor, cierra este aviso